Friday, October 16, 2015

9:00 am – 12:00 pm

Room 101-A

The Covered Smile is a captivating one of a kind true story of surviving severe childhood dental neglect and how it led to Ms. Lauren wearing dentures at the age 13 years and 3 months. Insightful, inspirational, educational, and a one of a kind presentation you won’t soon forget. 

Course Objectives:

·       The seriousness of dental neglect from a patient’s point of view.

·       Make dental professionals aware of the importance of treating all patients equal – “you never know who is in your chair”.

·       The importance of the dental professional’s role in society, community and in the office.

The psychology behind The Covered Smile - An inside look at the effects of dental neglect upon the life of the author and a testament of how important dental careers really are. 

·       Understanding the effects of dental neglect on self-esteem.

·       The importance of a smile and its impact on relationship choices and domestic violence.

·       Overcoming the family tradition of dental neglect.

·       The importance of life changing role models / Earth Angels – you can be one too!

Dealing with the angry patient and not losing your cool or smile - A humorous and fun-filled presentation offering tips on how to handle angry and upset patients with dignity, grace and a smile. 

·       How to avoid gossip to increase production, productivity and harmony within the practice.

·       Preventing the gossip wheel from spinning out of control and landing on “your name”.

Recommended for... Assistants, Hygienists, and Office Staff.

Sonja Lauren, Author, National Public Speaker, Educator, Advocate, COA. Born in poverty in West Virginia and living in Richmond, Virginia for the past fourteen years.  Ms. Lauren became the author of the book, The Covered Smile in 2003.  Since the release of The Covered Smile, Ms. Lauren has become a warmly welcomed national public speaker and educator, an advocate for dental professionals, public health services and an advocate to impact child abuse and dental neglect issues. 

Ms Lauren has twenty-seven years of business office management experience within the fields of dentistry and opthalmology, and fifteen years of being the president of the Covered Smile, Inc. 

Sonja Lauren's speaking events include:  presenting at the ADA for the ADAA and International implant Auxilaries, AGD, Virginia Dental Association, Rocky Mountain Dental Convention, CASA groups, WVU, VCU, and the Chesterfield Technical Dental Assisting school, where The Covered Smile is a required read. 

Ms Lauren holds her (COA) - Certified Ophthalmic Assisting Certification from the Joint Alliance on commission of Allied Health Personal in Opthalmology.

Ms. Lauren is not associated with, employed by, nor consults for, any manufacturer, supplier, or retailer of dental instruments or materials. 

* This course may not satisfy mandatory NY State continuing dental education requirements.