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UB*CDE aphalen@buffalo.edu Phone: (716) 829-2320 Fax: (716) 829-2484 Click here for more information. |
Guest Faculty: Beth Sciarratta, RDH a highly entertaining speaker (she was a theater major for two years in college.) She utilizes visuals, printed materials and power point in her presentation. Ms. Sciarratta’s material is updated constantly as she has more and more patient interactions that reinforce her philosophy and practice. She has been published in RDH magazine and the RDH e-zine, and has presented to SADHA members at Monroe Community College.  Call the site nearest you to confirm participation and to register! Binghamton 607-778-5012 Buffalo 716-829-2320 Morrisville 315-684-6615 Jamestown 716-664-8279 Norwich 607-334-5144 Watertown 315-786-2233 Canton 315-386-7102 Syracuse (315) 464-4146 Olean 716-376-7572 Corning 607 937-6879 |
Spring 2009 CE Caffe Evening Lecture Series  This is ISDN live videoconferencing... presented 6-9pm (3 ce credit hours) Tuition $65 + distance learning surcharge... call the site nearest you! Wednesday, May 13, 2009 Serdentity (Dental Serenity) Behavior Modification for Increased Patient Compliance The course offers information to educate, motivate and inspire dental professionals to achieve the highest level of patient care. You will learn: 1. How to identify patient behaviors which are annoying 2. How patient perception influences their behavior and what affects their perception • Post Traumatic Stress Disorder • Fight-or-Flight response • Expectations based on previous experiences • Patients general health and medications 3. Techniques to make management of annoying patients easier on yourself and your patient 4. The benefits of reducing work-related stress and the benefit to your patients from the creation of a more positive experience in the dental office At the end of this course you will feel hopeful, happy and renewed - ready to go back to the office and make positive changes for your patients! This course is appropriate for all dental professionals - clinical and clerical. This course is unique in that much of the material is based on instructor’s experiences and observations, backed by psychological research. |