2 Sides of Human Resources in the Dental Office:
Employee & Employer

This course will provide individuals with the ability to understand and utilize human resources policies and practices in a strategic manner to positively impact themselves and the operations of their organizations.

Topics Covered:

• Defining what is needed to fill a position-employer
• Do I have the skills in the job description-employee
• Writing job descriptions-employer
• How to write a resume-employee
• Dental Hygiene/Dental Assisting...stay within the law
• Budgets for hiring/training-employer
• Including training/continuing education in benefit packages-employee
• Interviewing/Checking references- what can you ask legally-employer
• How to answer questions during an interview/what questions are illegal-employee
• Personnel files-What to include-employer
• What do you have access to-employee
• Effective termination of employees...legal issues-employer & employee
• Unlawful termination, progressive discipline-employer & employee

Recommended for Dentists, Office Managers, Dental Hygienists, Dental Assistants, Lab Technicians, Office Personnel.

Guest Faculty:
Susan Kowalewski, MBA, PhD has worked in dentistry and health care for over 20 years.  She is an Assistant Professor and Chair of the Business Department at D’Youville College teaching classes in health care management, human resource management and leadership.